Schedule

  • Sep 18

    Microsoft Excel - Level 2 (Kingston)

    September 18, 2014
    $300

    Do you need to update your desktop computing skills to be working efficiently and productively? Do the people on your team have the computer literacy and level of skill required to complete their daily tasks? The St. Lawrence College Centre for Corporate Learning and Performance Improvement works with individuals and organizations to increase user confidence and improve their application of the Microsoft Office programs.

    Level II
    • Organizing worksheets and tables
    • Creating and modifying charts
    • Analyzing data using Excel tools
    • Inserting and working with graphic objects
    • Customizing and enhancing Excel workbooks

    The course runs from 9:00am to 4:30pm.

    Microsoft Office (PDF)

    Register
  • Sep 24

    Better Business Writing (Kingston)

    September 24, 2014
    $300

    Add polish and power to everything you write. This practical, business writing course will take your writing skills to an advanced level. You will learn how to organize your thoughts effectively and to produce effective documents that create reader buy-in. Acquire techniques to reduce your writing time.

    The course runs from 9:00am to 4:30pm.

    Better Business Writing (PDF)

    Register
  • Oct 06

    Operationalizing the Strategic Plan (Cornwall)

    October 6, 2014
    $440

    This course offers the core ideals of strategic planning and operationalizing your strategic plan. You will learn the following:
    • Expand your strategic understanding of the marketplace
    • Develop and implement a strategy for your organization
    • Create mission, vision, and values to achieve goals
    • Focus on future direction and achieving desired results

    This program is part of our Leadership for Managers series.
    The course runs from 9:00am to 4:30pm.

    Operationalizing the Strategic Plan (PDF)

    Register
  • Oct 07

    Project Management (Cornwall)

    October 7, 2014
    $440

    This course will help you understand the role of project management, how to set and manage client expectations, develop a list of key tasks, assign responsibilities, and track progress updates. This module will include the following:
    • Introduction to project management
    • Integration
    • Scope definition and controls
    • Exercises in planning, control and problem solving, including consideration of risk factors and conflict resolution within projects
    • Test and create a template in an actual project for management

    This program is part of the Leadership for Managers Series.
    The course runs from 9:00am to 4:30pm.

    Project Management (PDF)

    Register
  • Oct 08

    Change Management (Cornwall)

    October 8, 2014
    $440

    Learn to manage the change process from planning to implementation. Participants will realize why trends in organizations, industries, sectors and geographic locations are important to monitor. This module will explore the following:
    • How to create support and commitment for change, recognize and anticipate resistance, and design a change plan to implement for future change projects
    • How to use the R x A x F (Ready, Aim, Fire) › Resistance model to understand the change process

    How to plan and implement a system-wide organizational change through the Change-O-Meter computer simulation.

    This program is part of the Leadership for Managers series.
    The course runs from 9:00am to 4:30pm.

    Change Management (PDF)

    Register
  • Oct 08

    Brain, Body and You - Stroke Care Prevention to Life After Stroke & Continence Care

    October 8, 2014
    Sponsored

    For front-line health care providers (eg. PSW, RPN, RN, Rehab Assistants and Restorative Care Aides) caring for stroke survivors and other related patient populations in the following care settings: long term, community, acute, complex continuing care and other related areas.

    Learn, perform, practice and enhance your care and support techniques to promote safety, comfort and dignity for stroke survivors and other client populations.

    Location:
    St. Lawrence College
    Brockville Campus
    2288 Parkedale Avenue
    Brockville, ON K6V 5X3

    This course is available at no cost to participants through funding made available from the Stroke Network of Southeastern Ontario, a partner in the Ontario Stroke System. Please note, you must currently be employed as a PSW, RPN, RN, Rehab Assistant or Restorative Care Aid in a long term, community, acute or complex continuing care setting to qualify for this training.

    Brain Body and You (PDF)

    Register
  • Oct 09

    Leadership (Cornwall)

    October 9, 2014
    $440

    This course will ultimately provide a framework for leading change initiatives, internal projects and understanding personal leadership. This module will present the following:
    • Define and explore the core principles of leadership
    • Understand and develop effective leadership techniques
    • Explore the values-based leadership model and your personal leadership style
    • Experiment with and apply models, techniques and principles using the Hailey Hotel Case Study

    This program is part of the Leadership for Managers series.
    The course runs from 9:00am to 4:30pm.

    Leadership (PDF)

    Register
  • Oct 10

    Teams (Cornwall)

    October 10, 2014
    $440

    Learn how to become a more effective team leader/builder and create team synergy by leveraging individual skills for the combined effort. This module will introduce the following topics and activities:
    • Types of teams/groups/hybrids
    • How to conduct a skills audit for individual team members
    • Team self-management practices, problem solving skills and creating a team vision
    • Best practice communication strategies and techniques
    • A day with re-creatable team exercises to bring back to your organization

    This program is part of the Leadership for Managers series.
    The course runs from 9:00am to 4:30pm.

    Teams (PDF)

    Register
  • Oct 15

    Brain, Body and You - Communication & Behavior

    October 15, 2014
    Sponsored

    For front-line health care providers (eg. PSW, RPN, RN, Rehab Assistants and Restorative Care Aides) caring for stroke survivors and other related patient populations in the following care settings: long term, community, acute, complex continuing care and other related areas.

    Learn, perform, practice and enhance your care and support techniques to promote safety, comfort and dignity for stroke survivors and other client populations.

    Location:
    St. Lawrence College
    Brockville Campus
    2288 Parkedale Avenue
    Brockville, ON K6V 5X3

    This course is available at no cost to participants through funding made available from the Stroke Network of Southeastern Ontario, a partner in the Ontario Stroke System. Please note, you must currently be employed as a PSW, RPN, RN, Rehab Assistant or Restorative Care Aid in a long term, community, acute or complex continuing care setting to qualify for this training.

    Brain Body and You (PDF)

    Register
  • Oct 16

    Microsoft Word - Level 2 (Kingston)

    October 16, 2014
    $300

    Do you need to update your desktop computing skills to be working efficiently and productively? Do the people on your team have the computer literacy and level of skill required to complete their daily tasks? The St. Lawrence College Centre for Corporate Learning and Performance Improvement works with individuals and organizations to increase user confidence and improve their application of the Microsoft Office programs.

    Level II
    • managing lists and customizing tables and charts
    • using styles and themes
    • modifying pictures and creating customized graphics
    • inserting content, using templates
    • mail merges and macros

    The course runs from 9:00am to 4:30pm.

    Microsoft Office (PDF)

    Register
  • Oct 22

    Microsoft Outlook - Level 2 (Kingston)

    October 22, 2014
    $300

    Do you need to update your desktop computing skills to be working efficiently and productively? Do the people on your team have the computer literacy and level of skill required to complete their daily tasks? The St. Lawrence College Centre for Corporate Learning and Performance Improvement works with individuals and organizations to increase user confidence and improve their application of the Microsoft Office programs.

    Level II & III
    • Customized message settings
    • Folder sharing, assigning and tracking tasks
    • Calendar options and tracking activities
    • Outlook data files, archiving messages
    • Working offline and remotely

    The course runs from 9:00am to 4:30pm.

    Microsoft Office (PDF)

    Register
  • Oct 22

    Brain, Body and You - Mobility

    October 22, 2014
    Sponsored

    For front-line health care providers (eg. PSW, RPN, RN, Rehab Assistants and Restorative Care Aides) caring for stroke survivors and other related patient populations in the following care settings: long term, community, acute, complex continuing care and other related areas.

    Learn, perform, practice and enhance your care and support techniques to promote safety, comfort and dignity for stroke survivors and other client populations.

    Location:
    St. Lawrence College
    Brockville Campus
    2288 Parkedale Avenue
    Brockville, ON K6V 5X3

    This course is available at no cost to participants through funding made available from the Stroke Network of Southeastern Ontario, a partner in the Ontario Stroke System. Please note, you must currently be employed as a PSW, RPN, RN, Rehab Assistant or Restorative Care Aid in a long term, community, acute or complex continuing care setting to qualify for this training.

    Brain Body and You (PDF)

    Register
  • Oct 23

    Microsoft PowerPoint - Level 2 (Kingston)

    October 23, 2014
    $300

    Do you need to update your desktop computing skills to be working efficiently and productively? Do the people on your team have the computer literacy and level of skill required to complete their daily tasks? The St. Lawrence College Centre for Corporate Learning and Performance Improvement works with individuals and organizations to increase user confidence and improve their application of the Microsoft Office programs.

    Level II
    • Working with tables and importing charts
    • Delivery tips (timing, number of slides)
    • Navigating the menus and copying slides
    • Templates, backgrounds, visual identity

    The course runs from 9:00am to 4:30pm.

    Microsoft Office (PDF)

    Register
  • Oct 29

    Brain, Body and You - Nutrition, Hydration and Feeding

    October 29, 2014
    Sponsored

    For front-line health care providers (eg. PSW, RPN, RN, Rehab Assistants and Restorative Care Aides) caring for stroke survivors and other related patient populations in the following care settings: long term, community, acute, complex continuing care and other related areas.

    Learn, perform, practice and enhance your care and support techniques to promote safety, comfort and dignity for stroke survivors and other client populations.

    Location:
    St. Lawrence College
    Brockville Campus
    2288 Parkedale Avenue
    Brockville, ON K6V 5X3

    This course is available at no cost to participants through funding made available from the Stroke Network of Southeastern Ontario, a partner in the Ontario Stroke System. Please note, you must currently be employed as a PSW, RPN, RN, Rehab Assistant or Restorative Care Aid in a long term, community, acute or complex continuing care setting to qualify for this training.

    Brain Body and You (PDF)

    Register
  • Nov 03

    Managing the Customer Experience (Cornwall)

    November 3, 2014
    $440

    Customer service is everybody’s business. Learn to manage the customer experience from awareness to advocacy. Suitable for team leaders, current, new and aspiring managers.

    Topic areas include:
    • Why customer service matters
    • Measuring and monitoring customer satisfaction
    • Customer service and new media
    • Building your customer experience management program

    Discussion of key concepts will be supported by examples of best practices from multiple sectors.

    This program is part of the Leadership for Managers series.
    The course runs from 9:00am to 4:30pm.

    Managing the Customer Experience (PDF)

    Register
  • Nov 04

    Communication for Managers (Cornwall)

    November 4, 2014
    $440

    Explore and develop the communications skills needed to succeed as a manager. Suitable for team leaders, current, new and aspiring managers.

    Topic areas will include:
    • Business writing, speaking and presenting
    • One-to-one communication
    • How to communicate effectively in teams

    Discussion of key concepts in each area will be supported by diagnostic tools and practical, hands-on exercises.

    This program is part of the Leadership for Managers series.
    The course runs from 9:00am to 4:30pm.

    Communication for Managers (PDF)

    Register
  • Nov 05

    Dispute and Conflict Resolution (Cornwall)

    November 5, 2014
    $440

    Develop negotiating techniques and conflict resolution skills that will help managers to appropriately deal with workplace conflict. The following are the outcomes of the workshop:
    • Describe conflict in a workplace setting
    • Apply conflict resolution strategies to workplace conflict
    • Demonstrate negotiating skills to address conflict
    • Develop strategies to address workplace conflict
    • Develop leadership abilities through effective conflict management

    This program is part of the Leadership for Managers series.
    The course runs from 9:00am to 4:30pm.

    Dispute and Conflict Resolution (PDF)

    Register
  • Nov 06

    Coaching and Mentoring (Cornwall)

    November 6, 2014
    $440

    Learn about the strategic need for mentorship in organizations and gain tools from which to develop and apply a mentorship program. Participants will receive a Mentoring Manual providing a guide from which to lead the mentoring process.

    This program is part of the Leadership for Managers series.
    The course runs from 9:00am to 4:30pm.

    Coaching and Mentoring (PDF)

    Register
  • Nov 07

    Finance for Non Financial Managers (Cornwall)

    November 7, 2014
    $440

    Learn key concepts such as:
    • Profit and Loss
    • Sources and Uses of Cash and Capital
    • Costs, Prices and Profits
    • Financial Analysis and Planning
    • Measuring Financial Performance
    Suitable for team leaders, aspiring and new managers and managers from other functional areas who may not deal with financial decisions on a day-to-day basis.

    This program is part of the Leadership for Managers series.
    The course runs from 9:00am to 4:30pm.

    Finance for Non Financial Managers (PDF)

    Register
  • Nov 12

    LEAN Awareness (Kingston)

    November 12, 2014
    $440

    Learn how to build a Lean organization, drive out waste, streamline process flow and build a culture of continuous improvement. Organizations across Canada are now applying Lean to achieve higher levels of performance and increase customer satisfaction.

    The course runs from 9:00am to 4:30pm.

    LEAN Awareness (PDF)

    Register
  • Nov 19

    Meetings That Work (Kingston)

    November 19, 2014
    $300

    Do you find meetings a waste of time, resources and energy? Do the meetings you attend often end in indecision, lack follow-up or involve the wrong people to ensure the necessary buy-in for success? Meetings are expensive; they require a large investment of money, time and effort. Learn the tools that will get you the best return and productivity out of your meetings.

    The course runs from 9:00am to 4:30pm.

    Meetings That Work (PDF)

    Register
  • Nov 19

    Brain, Body and You - Mobility (Belleville)

    November 19, 2014
    Sponsored

    For front-line health care providers (eg. PSW, RPN, RN, Rehab Assistants and Restorative Care Aides) caring for stroke survivors and other related patient populations in the following care settings: long term, community, acute, complex continuing care and other related areas.

    Learn, perform, practice and enhance your care and support techniques to promote safety, comfort and dignity for stroke survivors and other client populations.

    Location:
    Loyalist College
    376 Wallbridge Loyalist Road
    Belleville, ON K8N 5B9

    This course is available at no cost to participants through funding made available from the Stroke Network of Southeastern Ontario, a partner in the Ontario Stroke System. Please note, you must currently be employed as a PSW, RPN, RN, Rehab Assistant or Restorative Care Aid in a long term, community, acute or complex continuing care setting to qualify for this training.

    Brain Body and You (PDF)

    Register
  • Nov 24

    Managing the Customer Experience (Kingston)

    November 24, 2014
    $440

    Customer service is everybody’s business. Learn to manage the customer experience from awareness to advocacy. Suitable for team leaders, current, new and aspiring managers.

    Topic areas include:
    • Why customer service matters
    • Measuring and monitoring customer satisfaction
    • Customer service and new media
    • Building your customer experience management program

    Discussion of key concepts will be supported by examples of best practices from multiple sectors.

    This program is part of the Leadership for Managers series.
    The course runs from 9:00am to 4:30pm.

    Managing the Customer Experience (PDF)

    Register
  • Nov 25

    Communication for Managers (Kingston)

    November 25, 2014
    $440

    Explore and develop the communications skills needed to succeed as a manager. Suitable for team leaders, current, new and aspiring managers.

    Topic areas will include:
    • Business writing, speaking and presenting
    • One-to-one communication
    • How to communicate effectively in teams

    Discussion of key concepts in each area will be supported by diagnostic tools and practical, hands-on exercises.

    This program is part of the Leadership for Managers series.
    The course runs from 9:00am to 4:30pm.

    Communication for Managers (PDF)

    Register
  • Nov 26

    Dispute and Conflict Resolution (Kingston)

    November 26, 2014
    $440

    Develop negotiating techniques and conflict resolution skills that will help managers to appropriately deal with workplace conflict. The following are the outcomes of the workshop:
    • Describe conflict in a workplace setting
    • Apply conflict resolution strategies to workplace conflict
    • Demonstrate negotiating skills to address conflict
    • Develop strategies to address workplace conflict
    • Develop leadership abilities through effective conflict management

    This program is part of the Leadership for Managers series.
    The course runs from 9:00am to 4:30pm.

    Dispute and Conflict Resolution (PDF)

    Register
  • Nov 27

    Coaching and Mentoring (Kingston)

    November 27, 2014
    $440

    Learn about the strategic need for mentorship in organizations and gain tools from which to develop and apply a mentorship program. Participants will receive a Mentoring Manual providing a guide from which to lead the mentoring process.

    This program is part of the Leadership for Managers series.
    The course runs from 9:00am to 4:30pm.

    Coaching and Mentoring (PDF)

    Register
  • Nov 28

    Finance for Non Financial Managers (Kingston)

    November 28, 2014
    $440

    Learn key concepts such as:
    • Profit and Loss
    • Sources and Uses of Cash and Capital
    • Costs, Prices and Profits
    • Financial Analysis and Planning
    • Measuring Financial Performance

    Suitable for team leaders, aspiring and new managers and managers from other functional areas who may not deal with financial decisions on a day-to-day basis.

    This program is part of the Leadership for Managers series.
    The course runs from 9:00am to 4:30pm.

    Finance for Non Financial Managers (PDF)

    Register