Schedule

  • Jun 02

    Mental Health First Aid

    June 2, 2016
    $195

    What is Mental Health First Aid
    This workshop teaches participants how to help someone who is showing signs of a mental health problem or is experiencing a mental health crisis.

    Who Should Attend?
    Front line staff, teachers, health service providers RN, PSW, emergency workers, human resources professionals,employers, community groups, volunteers, etc. Attendance is required at both sessions in order to receive a certificate.

    The 2-day, 12-hour certified basic training course is a program of the Mental Health Commission of Canada and covers the following topics:
    - Signs and symptoms of mental health problems and crisis
    situations
    - A basic model to provide mental health first aid
    - Information about how to help in a crisis and how to help prevent a crisis

    Note: $195.00 does not include HST

    Mental Health First Aid (PDF)

    Register
  • Jun 09

    ASIST Training

    June 9, 2016
    $220

    What is ASIST
    Applied Suicide Intervention Skills Training. This is a two-day, 12 hour intensive, interactive and practice-dominated course designed to help caregivers recognize and review risk, and intervene to prevent the immediate risk of suicide. ASIST is founded on the principle that everyone can make a difference in preventing suicide. The more people in the community who have suicide intervention training, the more likely it is they will be able to identify someone at risk and intervene to keep them safe.

    Who Should Attend?
    Front line staff, health service providers RN, PSW, emergency workers, community groups, volunteers, etc. Attendance is required at both sessions in order to receive a certificate.

    Note: $220.00 does not include HST

    ASIST Training (PDF)

    Register
  • Jun 15

    Change Management (Kingston)

    June 15, 2016
    $440

    Change is constant in today’s evolving workplaces. Technology, social networks, increased transparency and scrutiny have all impacted the environment you work in. Corporate Learning and Performance Improvement can help you learn to manage the change process from planning to implementation. Incorporate lessons learned from recent trends in industries and sectors related to where you do business.

    Practical and timely change management program content from Corporate Learning and Performance Improvement examines:
    • Understanding your role as a change leader
    • Get clear on the change process and use tools to help plan and implement
    • Appreciate why others may react negatively to change and how best to respond to resistance
    • Adapt your communication style to gain buy-in and support from others toward change initiatives
    • Increase the readiness to embrace change and overcome resistance in your work environment

    This program is part of the Leadership for Managers series.
    The course runs from 9:00am to 4:30pm.

    If you are registering for all five of the Leadership for Managers modules, please call (613) 544-5400 Ext. 1608 (or 1-866-274-2298 toll free) to register.


    Change Management (PDF)

    Register
  • Jun 20

    Leadership (Kingston)

    June 20, 2016
    $440

    Leadership is not simply properly delegating work to people. Far more complicated than simple reporting structures, effective leaders know how and why they make the decisions they do. Are you confident your leadership style is getting you optimal results? Could you benefit from refreshing your skills?

    St. Lawrence College Corporate Learning and Performance Improvement leadership content includes:
    • Define and explore the core principles of leadership
    • The consistent and eternal fundamentals you must understand and apply to successfully lead
    • Understand and develop effective leadership techniques
    • Not everything works for everybody. Explore various techniques, determine the approach that works best for you
    • Explore the values-based leadership model and your personal leadership style
    • Do you have a clear picture of how you are perceived as a leader?
    • Experiment with and apply models, techniques, and principles using a “ripped from the headlines” case study

    This program is part of the Leadership for Managers series.
    The course runs from 9:00am to 4:30pm.

    If you are registering for all five of the Leadership for Managers modules, please call (613) 544-5400 Ext. 1608 (or 1-866-274-2298 toll free) to register.


    Leadership (PDF)

    Register
  • Jun 21

    Teams (Kingston)

    June 21, 2016
    $440

    Are the teams you are working on performing efficiently and consistently? Do the teams you lead have the ingredients for success Take a practical look at teams with St. Lawrence College Corporate Learning and Performance Improvement.

    Program will include the following topics and exercises:
    • Ideal components for a high performing team
    • Team self-management practices, problem solving skills and creating a team vision
    • The art of collaboration, ensuring everyone participates and contributes
    • Frameworks and tips for handling issues in the moment
    • Tact and delicacy to preserve positive and productive environments
    • Proactive, progressive communicating
    • A day with re-creatable team exercises to bring back to your organization
    • Practical, transferable content that fosters consistency and cohesion

    This program is part of the Leadership for Managers series.
    The course runs from 9:00am to 4:30pm.

    If you are registering for all five of the Leadership for Managers modules, please call (613) 544-5400 Ext. 1608 (or 1-866-274-2298 toll free) to register.


    Teams (PDF)

    Register
  • Sep 06

    Coaching and Mentoring (Kingston)

    September 6, 2016
    $440

    Learn about the strategic need for mentorship in organizations and gain tools from which to develop and apply a mentorship program. Participants will receive a Mentoring Manual providing a guide from which to lead the mentoring process.

    This program is part of the Leadership for Managers series.

    The course runs from 9:00am to 4:00pm.

    If you are registering for all five of the Leadership for Managers modules, please call (613) 544-5400 Ext. 1608 (or 1-866-274-2298 toll free) to register.

    Coaching and Mentoring (PDF

    Register
  • Sep 07

    Dispute and Conflict Resolution (Kingston)

    September 7, 2016
    $440

    Develop negotiating techniques and conflict resolution skills that will help managers to appropriately deal with workplace conflict. The following are the outcomes of the workshop:

    • Describe conflict in a workplace setting
    • Apply conflict resolution strategies to workplace conflict
    • Demonstrate negotiating skills to address conflict
    • Develop strategies to address workplace conflict
    • Develop leadership abilities through effective conflict management

    This program is part of the Leadership for Managers series.
    The course runs from 9:00am to 4:00pm.

    If you are registering for all five of the Leadership for Managers modules, please call (613) 544-5400 Ext. 1608 (or 1-866-274-2298 toll free) to register.

    Dispute and Conflict Resolution (PDF)

    Register
  • Sep 15

    Finance for Non Financial Managers (Kingston)

    September 15, 2016
    $440

    Learn key concepts such as:
    • Profit and Loss
    • Sources and Uses of Cash and Capital
    • Costs, Prices and Profits
    • Financial Analysis and Planning
    • Measuring Financial Performance

    Suitable for team leaders, aspiring and new managers and managers from other functional areas who may not deal with financial decisions on a day-to-day basis.

    This program is part of the Leadership for Managers series.
    The course runs from 9:00am to 4:30pm.

    If you are registering for all five of the Leadership for Managers modules, please call (613) 544-5400 Ext. 1608 (or 1-866-274-2298 toll free) to register.

    Finance for Non Financial Managers (PDF)

    Register
  • Sep 22

    Communication for Managers (Kingston)

    September 22, 2016
    $440

    Explore and develop the communications skills needed to succeed as a manager. Suitable for team leaders, current, new and aspiring managers.

    Topic areas will include:
    • Business writing, speaking and presenting
    • One-to-one communication
    • How to communicate effectively in teams

    Discussion of key concepts in each area will be supported by diagnostic tools and practical, hands-on exercises.

    This program is part of the Leadership for Managers series.
    The course runs from 9:00am to 4:30pm.

    If you are registering for all five of the Leadership for Managers modules, please call (613) 544-5400 Ext. 1608 (or 1-866-274-2298 toll free) to register.

    Communication for Managers (PDF)

    Register
  • Sep 23

    Managing the Customer Experience (Kingston)

    September 23, 2016
    $440

    Customer service is everybody’s business. Learn to manage the customer experience from awareness to advocacy. Suitable for team leaders, current, new and aspiring managers.

    Topic areas include:
    • Why customer service matters
    • Measuring and monitoring customer satisfaction
    • Customer service and new media
    • Building your customer experience management program

    Discussion of key concepts will be supported by examples of best practices from multiple sectors.

    This program is part of the Leadership for Managers series.
    The course runs from 9:00am to 4:30pm.

    If you are registering for all five of the Leadership for Managers modules, please call (613) 544-5400 Ext. 1608 (or 1-866-274-2298 toll free) to register.

    Managing the Customer Experience (PDF)

    Register