Schedule

  • Nov 25

    Communication for Managers (Kingston)

    November 25, 2014
    $440

    Explore and develop the communications skills needed to succeed as a manager. Suitable for team leaders, current, new and aspiring managers.

    Topic areas will include:
    • Business writing, speaking and presenting
    • One-to-one communication
    • How to communicate effectively in teams

    Discussion of key concepts in each area will be supported by diagnostic tools and practical, hands-on exercises.

    This program is part of the Leadership for Managers series.
    The course runs from 9:00am to 4:30pm.

    If you are registering for all five of the Leadership for Managers modules, please call (613) 544-5400 Ext. 1608 (or 1-866-274-2298 toll free) to register.

    Communication for Managers (PDF)

  • Nov 26

    Dispute and Conflict Resolution (Kingston)

    November 26, 2014
    $440

    Develop negotiating techniques and conflict resolution skills that will help managers to appropriately deal with workplace conflict. The following are the outcomes of the workshop:
    • Describe conflict in a workplace setting
    • Apply conflict resolution strategies to workplace conflict
    • Demonstrate negotiating skills to address conflict
    • Develop strategies to address workplace conflict
    • Develop leadership abilities through effective conflict management

    This program is part of the Leadership for Managers series.
    The course runs from 9:00am to 4:30pm.

    If you are registering for all five of the Leadership for Managers modules, please call (613) 544-5400 Ext. 1608 (or 1-866-274-2298 toll free) to register.

    Dispute and Conflict Resolution (PDF)

    Register
  • Nov 26

    Microsoft Excel - Level 2 (Kingston | Nov 26, 9-12)

    November 26, 2014
    $200

    Do you wish you could get your work done more efficiently? St. Lawrence College Centre for Corporate Learning and Performance Improvement provides training with the focus to boost your productivity. Each course includes features that are most relevant to today’s workplace. Attend this course if you want to learn how to:

    • Apply conditional formatting
    • Create and work with charts
    • Manage multiple worksheets
    • Adjust print settings
    • Sort and filter data
    • And more

    The course runs from 9:00am to 12:00pm.

    Microsoft Excel (PDF)

    Register
  • Nov 26

    Microsoft Excel - Level 3 (Kingston | Nov 26, 1-4)

    November 26, 2014
    $200

    Do you wish you could get your work done more efficiently? St. Lawrence College Centre for Corporate Learning and Performance Improvement provides training with the focus to boost your productivity. Each course includes features that are most relevant to today’s workplace. Attend this course if you want to learn how to:

    • Enhance chart appearance
    • Create and use common functions such as IF and VLOOKUP
    • Create a basic Macro
    • Use data analysis tools
    • Create a pivot table
    • And more

    The course runs from 1:00pm to 4:00pm.

    Microsoft Office (PDF)

    Register
  • Nov 27

    Coaching and Mentoring (Kingston)

    November 27, 2014
    $440

    Learn about the strategic need for mentorship in organizations and gain tools from which to develop and apply a mentorship program. Participants will receive a Mentoring Manual providing a guide from which to lead the mentoring process.

    This program is part of the Leadership for Managers series.
    The course runs from 9:00am to 4:30pm.

    If you are registering for all five of the Leadership for Managers modules, please call (613) 544-5400 Ext. 1608 (or 1-866-274-2298 toll free) to register.

    Coaching and Mentoring (PDF)

    Register
  • Nov 28

    Managing the Customer Experience (Kingston)

    November 28, 2014
    $440

    Customer service is everybody’s business. Learn to manage the customer experience from awareness to advocacy. Suitable for team leaders, current, new and aspiring managers.

    Topic areas include:
    • Why customer service matters
    • Measuring and monitoring customer satisfaction
    • Customer service and new media
    • Building your customer experience management program

    Discussion of key concepts will be supported by examples of best practices from multiple sectors.

    This program is part of the Leadership for Managers series.
    The course runs from 9:00am to 4:30pm.

    If you are registering for all five of the Leadership for Managers modules, please call (613) 544-5400 Ext. 1608 (or 1-866-274-2298 toll free) to register.

    Managing the Customer Experience (PDF)

    Register
  • Feb 09

    Operationalizing the Strategic Plan (Kingston)

    February 9, 2015
    $440

    The best laid plans aren’t worth much if you can’t act on them. Corporate Learning and Performance Improvement takes a practical and hands-on approach to ensuring your company’s strategic plans get translated into action. Tips on ensuring your plans are broad enough in scope, with concrete milestones to gauge success are paired with best practices from leading companies to allow your strategic plans to be implemented.

    This program will develop your skills to:
    • Expand your strategic understanding of the marketplace
    • Make decisions incorporating best practice examples and lessons learned from competitors and peers
    • Develop and implement a strategy for your organization
    • Stop navigating without a map. Align all working being done in your organization towards a shared end goal
    • Create mission, vision and values to achieve goals
    • Create focus and momentum through shared commitment of the "why" you are doing what you do
    • Focus on future direction and achieving desired results

    This program is part of the Leadership for Managers series.
    The course runs from 9:00am to 4:30pm.

    If you are registering for all five of the Leadership for Managers modules, please call (613) 544-5400 Ext. 1608 (or 1-866-274-2298 toll free) to register.

    Operationalizing the Strategic Plan (PDF)

    Register
  • Feb 10

    Project Management (Kingston)

    February 10, 2015
    $440

    Are projects at your organization running as efficiently and effectively as possible? Corporate Learning and Performance Improvement can help you understand the integral role project management plays in successful workplaces. Program content includes how to set and manage client expectations, develop a list of key tasks, assign responsibilities, and track progress updates.

    Corporate Learning and Performance Improvement's practical approach to project management covers these topics:
    • Introduction to project management
    • Integration
    • Scope definition and controls
    • Exercises in planning, control and problem solving, including consideration of risk factors and conflict resolution within projects
    • Test and create a template in an actual project for management

    This program is part of the Leadership for Managers series.
    The course runs from 9:00am to 4:30pm.

    If you are registering for all five of the Leadership for Managers modules, please call (613) 544-5400 Ext. 1608 (or 1-866-274-2298 toll free) to register.

    Project Management (PDF)

    Register
  • Feb 11

    Change Management (Kingston)

    February 11, 2015
    $440

    Change is constant in today’s evolving workplaces. Technology, social networks, increased transparency and scrutiny have all impacted the environment you work in. Corporate Learning and Performance Improvement can help you learn to manage the change process from planning to implementation. Incorporate lessons learned from recent trends in industries and sectors related to where you do business.

    Practical and timely change management program content from Corporate Learning and Performance Improvement examines:
    • Understanding your role as a change leader
    • Get clear on the change process and use tools to help plan and implement
    • Appreciate why others may react negatively to change and how best to respond to resistance
    • Adapt your communication style to gain buy-in and support from others toward change initiatives
    • Increase the readiness to embrace change and overcome resistance in your work environment

    This program is part of the Leadership for Managers series.
    The course runs from 9:00am to 4:30pm.

    If you are registering for all five of the Leadership for Managers modules, please call (613) 544-5400 Ext. 1608 (or 1-866-274-2298 toll free) to register.

    Change Management (PDF)

    Register
  • Feb 12

    Leadership (Kingston)

    February 12, 2015
    $440

    Leadership is not simply properly delegating work to people. Far more complicated than simple reporting structures, effective leaders know how and why they make the decisions they do. Are you confident your leadership style is getting you optimal results? Could you benefit from refreshing your skills?

    St. Lawrence College Corporate Learning and Performance Improvement leadership content includes:
    • Define and explore the core principles of leadership
    • The consistent and eternal fundamentals you must understand and apply to successfully lead
    • Understand and develop effective leadership techniques
    • Not everything works for everybody. Explore various techniques, determine the approach that works best for you
    • Explore the values-based leadership model and your personal leadership style
    • Do you have a clear picture of how you are perceived as a leader?
    • Experiment with and apply models, techniques, and principles using a “ripped from the headlines” case study

    This program is part of the Leadership for Managers series.
    The course runs from 9:00am to 4:30pm.

    If you are registering for all five of the Leadership for Managers modules, please call (613) 544-5400 Ext. 1608 (or 1-866-274-2298 toll free) to register.

    Leadership (PDF)

    Register
  • Feb 13

    Teams (Kingston)

    February 13, 2015
    $440

    Are the teams you are working on performing efficiently and consistently? Do the teams you lead have the ingredients for success Take a practical look at teams with St. Lawrence College Corporate Learning and Performance Improvement.

    Program will include the following topics and exercises:
    • Ideal components for a high performing team
    • Team self-management practices, problem solving skills and creating a team vision
    • The art of collaboration, ensuring everyone participates and contributes
    • Frameworks and tips for handling issues in the moment
    • Tact and delicacy to preserve positive and productive environments
    • Proactive, progressive communicating
    • A day with re-creatable team exercises to bring back to your organization
    • Practical, transferable content that fosters consistency and cohesion

    This program is part of the Leadership for Managers series.
    The course runs from 9:00am to 4:30pm.

    If you are registering for all five of the Leadership for Managers modules, please call (613) 544-5400 Ext. 1608 (or 1-866-274-2298 toll free) to register.

    Teams (PDF)

    Register
  • Feb 17

    Better Business Writing (Kingston)

    February 17, 2015
    $300

    Add polish and power to everything you write. This practical business writing course will take your writing skills to an advanced level. You will learn how to organize your thoughts effectively and to produce effective documents that create reader buy-in. Acquire techniques to reduce your writing time. Learn to capture the attention of readers with powerful subject lines and opening statements, and to structure your written documents to keep the reader engaged while communicating your point effectively and concisely.

    Learn key skills such as composing powerful correspondence, reports, and proposals, producing effective communications quickly and accurately, and writing letters and emails that will get you buy-in.

    Suitable for individuals who prepare reports and correspondence on a regular basis and want to ensure their writing style meets high professional standards. Also suitable for anyone who wishes a refresher course on business writing techniques or who wants to speed up the production and effectiveness of business documents.

    Better Business Writing (PDF)

    Register
  • Feb 23

    Finance for Non Financial Managers (Cornwall)

    February 23, 2015
    $440

    Learn key concepts such as:
    • Profit and Loss
    • Sources and Uses of Cash and Capital
    • Costs, Prices and Profits
    • Financial Analysis and Planning
    • Measuring Financial Performance

    Suitable for team leaders, aspiring and new managers and managers from other functional areas who may not deal with financial decisions on a day-to-day basis.

    This program is part of the Leadership for Managers series.
    The course runs from 9:00am to 4:30pm.

    If you are registering for all five of the Leadership for Managers modules, please call (613) 544-5400 Ext. 1608 (or 1-866-274-2298 toll free) to register.

    Finance for Non Financial Managers (PDF)

    Register
  • Feb 24

    Communication for Managers (Cornwall)

    February 24, 2015
    $440

    Explore and develop the communications skills needed to succeed as a manager. Suitable for team leaders, current, new and aspiring managers.

    Topic areas will include:
    • Business writing, speaking and presenting
    • One-to-one communication
    • How to communicate effectively in teams

    Discussion of key concepts in each area will be supported by diagnostic tools and practical, hands-on exercises.

    This program is part of the Leadership for Managers series.
    The course runs from 9:00am to 4:30pm.

    If you are registering for all five of the Leadership for Managers modules, please call (613) 544-5400 Ext. 1608 (or 1-866-274-2298 toll free) to register.

    Communication for Managers (PDF)

    Register
  • Feb 25

    Dispute and Conflict Resolution (Cornwall)

    February 25, 2015
    $440

    Develop negotiating techniques and conflict resolution skills that will help managers to appropriately deal with workplace conflict. The following are the outcomes of the workshop:
    • Describe conflict in a workplace setting
    • Apply conflict resolution strategies to workplace conflict
    • Demonstrate negotiating skills to address conflict
    • Develop strategies to address workplace conflict
    • Develop leadership abilities through effective conflict management

    This program is part of the Leadership for Managers series.
    The course runs from 9:00am to 4:30pm.

    If you are registering for all five of the Leadership for Managers modules, please call (613) 544-5400 Ext. 1608 (or 1-866-274-2298 toll free) to register.

    Dispute and Conflict Resolution (PDF)

    Register
  • Feb 26

    Coaching and Mentoring (Cornwall)

    February 26, 2015
    $440

    Learn about the strategic need for mentorship in organizations and gain tools from which to develop and apply a mentorship program. Participants will receive a Mentoring Manual providing a guide from which to lead the mentoring process.

    This program is part of the Leadership for Managers series.
    The course runs from 9:00am to 4:30pm.

    If you are registering for all five of the Leadership for Managers modules, please call (613) 544-5400 Ext. 1608 (or 1-866-274-2298 toll free) to register.

    Coaching and Mentoring (PDF)

    Register
  • Feb 27

    Managing the Customer Experience (Cornwall)

    February 27, 2015
    $440

    Customer service is everybody’s business. Learn to manage the customer experience from awareness to advocacy. Suitable for team leaders, current, new and aspiring managers.

    Topic areas include:
    • Why customer service matters
    • Measuring and monitoring customer satisfaction
    • Customer service and new media
    • Building your customer experience management program

    Discussion of key concepts will be supported by examples of best practices from multiple sectors.

    This program is part of the Leadership for Managers series.
    The course runs from 9:00am to 4:30pm.

    If you are registering for all five of the Leadership for Managers modules, please call (613) 544-5400 Ext. 1608 (or 1-866-274-2298 toll free) to register.

    Managing the Customer Experience (PDF)

    Register
  • Mar 09

    Operationalizing the Strategic Plan (Cornwall)

    March 9, 2015
    $440

    The best laid plans aren’t worth much if you can’t act on them. Corporate Learning and Performance Improvement takes a practical and hands-on approach to ensuring your company’s strategic plans get translated into action. Tips on ensuring your plans are broad enough in scope, with concrete milestones to gauge success are paired with best practices from leading companies to allow your strategic plans to be implemented.

    This program will develop your skills to:
    • Expand your strategic understanding of the marketplace
    • Make decisions incorporating best practice examples and lessons learned from competitors and peers
    • Develop and implement a strategy for your organization
    • Stop navigating without a map. Align all working being done in your organization towards a shared end goal
    • Create mission, vision and values to achieve goals
    • Create focus and momentum through shared commitment of the "why" you are doing what you do
    • Focus on future direction and achieving desired results

    This program is part of the Leadership for Managers series.
    The course runs from 9:00am to 4:30pm.

    If you are registering for all five of the Leadership for Managers modules, please call (613) 544-5400 Ext. 1608 (or 1-866-274-2298 toll free) to register.

    Operationalizing the Strategic Plan (PDF)

    Register
  • Mar 10

    Project Management (Cornwall)

    March 10, 2015
    $440

    Are projects at your organization running as efficiently and effectively as possible? Corporate Learning and Performance Improvement can help you understand the integral role project management plays in successful workplaces. Program content includes how to set and manage client expectations, develop a list of key tasks, assign responsibilities, and track progress updates.

    Corporate Learning and Performance Improvement's practical approach to project management covers these topics:
    • Introduction to project management
    • Integration
    • Scope definition and controls
    • Exercises in planning, control and problem solving, including consideration of risk factors and conflict resolution within projects
    • Test and create a template in an actual project for management

    This program is part of the Leadership for Managers series.
    The course runs from 9:00am to 4:30pm.

    If you are registering for all five of the Leadership for Managers modules, please call (613) 544-5400 Ext. 1608 (or 1-866-274-2298 toll free) to register.

    Project Management (PDF)

    Register
  • Mar 11

    Change Management (Kingston)

    March 11, 2015
    $440

    Change is constant in today’s evolving workplaces. Technology, social networks, increased transparency and scrutiny have all impacted the environment you work in. Corporate Learning and Performance Improvement can help you learn to manage the change process from planning to implementation. Incorporate lessons learned from recent trends in industries and sectors related to where you do business.

    Practical and timely change management program content from Corporate Learning and Performance Improvement examines:
    • Understanding your role as a change leader
    • Get clear on the change process and use tools to help plan and implement
    • Appreciate why others may react negatively to change and how best to respond to resistance
    • Adapt your communication style to gain buy-in and support from others toward change initiatives
    • Increase the readiness to embrace change and overcome resistance in your work environment

    This program is part of the Leadership for Managers series.
    The course runs from 9:00am to 4:30pm.

    If you are registering for all five of the Leadership for Managers modules, please call (613) 544-5400 Ext. 1608 (or 1-866-274-2298 toll free) to register.

    Project Management (PDF)

    Register
  • Mar 12

    Leadership (Kingston)

    March 12, 2015
    $440

    Leadership is not simply properly delegating work to people. Far more complicated than simple reporting structures, effective leaders know how and why they make the decisions they do. Are you confident your leadership style is getting you optimal results? Could you benefit from refreshing your skills?

    St. Lawrence College Corporate Learning and Performance Improvement leadership content includes:
    • Define and explore the core principles of leadership
    • The consistent and eternal fundamentals you must understand and apply to successfully lead
    • Understand and develop effective leadership techniques
    • Not everything works for everybody. Explore various techniques, determine the approach that works best for you
    • Explore the values-based leadership model and your personal leadership style
    • Do you have a clear picture of how you are perceived as a leader?
    • Experiment with and apply models, techniques, and principles using a “ripped from the headlines” case study

    This program is part of the Leadership for Managers series.
    The course runs from 9:00am to 4:30pm.

    If you are registering for all five of the Leadership for Managers modules, please call (613) 544-5400 Ext. 1608 (or 1-866-274-2298 toll free) to register.

    Leadership (PDF)

    Register
  • Mar 13

    Teams (Cornwall)

    March 13, 2015
    $440

    Are the teams you are working on performing efficiently and consistently? Do the teams you lead have the ingredients for success Take a practical look at teams with St. Lawrence College Corporate Learning and Performance Improvement.

    Program will include the following topics and exercises:
    • Ideal components for a high performing team
    • Team self-management practices, problem solving skills and creating a team vision
    • The art of collaboration, ensuring everyone participates and contributes
    • Frameworks and tips for handling issues in the moment
    • Tact and delicacy to preserve positive and productive environments
    • Proactive, progressive communicating
    • A day with re-creatable team exercises to bring back to your organization
    • Practical, transferable content that fosters consistency and cohesion

    This program is part of the Leadership for Managers series.
    The course runs from 9:00am to 4:30pm.

    If you are registering for all five of the Leadership for Managers modules, please call (613) 544-5400 Ext. 1608 (or 1-866-274-2298 toll free) to register.

    Teams (PDF)

    Register
  • Mar 23

    Finance for Non Financial Managers (Kingston | Mar 23, 9-4:30)

    March 23, 2015
    $440

    Learn key concepts such as:
    • Profit and Loss
    • Sources and Uses of Cash and Capital
    • Costs, Prices and Profits
    • Financial Analysis and Planning
    • Measuring Financial Performance

    Suitable for team leaders, aspiring and new managers and managers from other functional areas who may not deal with financial decisions on a day-to-day basis.

    This program is part of the Leadership for Managers series.
    The course runs from 9:00am to 4:30pm.

    If you are registering for all five of the Leadership for Managers modules, please call (613) 544-5400 Ext. 1608 (or 1-866-274-2298 toll free) to register.

    Finance for Non Financial Managers (PDF)

    Register
  • Mar 24

    Communication for Managers (Kingston | Mar 24, 9-4:30)

    March 24, 2015
    $440

    Explore and develop the communications skills needed to succeed as a manager. Suitable for team leaders, current, new and aspiring managers.

    Topic areas will include:
    • Business writing, speaking and presenting
    • One-to-one communication
    • How to communicate effectively in teams

    Discussion of key concepts in each area will be supported by diagnostic tools and practical, hands-on exercises.

    This program is part of the Leadership for Managers series.
    The course runs from 9:00am to 4:30pm.

    If you are registering for all five of the Leadership for Managers modules, please call (613) 544-5400 Ext. 1608 (or 1-866-274-2298 toll free) to register.

    Communication for Managers (PDF)

    Register
  • Mar 25

    Dispute and Conflict Resolution (Kingston | Mar 25, 9-4:30)

    March 25, 2015
    $440

    Develop negotiating techniques and conflict resolution skills that will help managers to appropriately deal with workplace conflict. The following are the outcomes of the workshop:
    • Describe conflict in a workplace setting
    • Apply conflict resolution strategies to workplace conflict
    • Demonstrate negotiating skills to address conflict
    • Develop strategies to address workplace conflict
    • Develop leadership abilities through effective conflict management

    This program is part of the Leadership for Managers series.
    The course runs from 9:00am to 4:30pm.

    If you are registering for all five of the Leadership for Managers modules, please call (613) 544-5400 Ext. 1608 (or 1-866-274-2298 toll free) to register.

    Dispute and Conflict Resolution (PDF)

    Register
  • Mar 26

    Coaching and Mentoring (Kingston | Mar 26, 9-4:30)

    March 26, 2015
    $440

    Learn about the strategic need for mentorship in organizations and gain tools from which to develop and apply a mentorship program. Participants will receive a Mentoring Manual providing a guide from which to lead the mentoring process.

    This program is part of the Leadership for Managers series.
    The course runs from 9:00am to 4:30pm.

    If you are registering for all five of the Leadership for Managers modules, please call (613) 544-5400 Ext. 1608 (or 1-866-274-2298 toll free) to register.

    Coaching and Mentoring (PDF)

    Register
  • Mar 27

    Managing the Customer Experience (Kingston | Mar 27, 9-4:30)

    March 27, 2015
    $440

    Customer service is everybody’s business. Learn to manage the customer experience from awareness to advocacy. Suitable for team leaders, current, new and aspiring managers.

    Topic areas include:
    • Why customer service matters
    • Measuring and monitoring customer satisfaction
    • Customer service and new media
    • Building your customer experience management program

    Discussion of key concepts will be supported by examples of best practices from multiple sectors.

    This program is part of the Leadership for Managers series.
    The course runs from 9:00am to 4:30pm.

    If you are registering for all five of the Leadership for Managers modules, please call (613) 544-5400 Ext. 1608 (or 1-866-274-2298 toll free) to register.

    Managing the Customer Experience (PDF)

    Register